江苏华兰药用新材料股份有限公司

Legislation were not rude; rude is not a thing. To promote code of conduct for employees’ business activities, intensify cultivation of personal etiquette and improve corporate external image, On May 16, the company organized and carried out Government Affairs Reception Etiquette and Process Management Training. Nearly 80 persons of Sales Department, Marketing Department, Quality Control Department and Administrative Personnel Department, etc. attended the training.  

This training was taught by Wang Hui, the vice-chairman of Chinese Etiquette Culture Research Association, America CISFC certified trainer and senior trainer of national professional core competence, mainly focusing on training on professional image moulding, convention and reception norms and language communication skills, etc. aspects. Teacher Wang comprehensively and deeply analyzes cases with funny language, not only remodeling business etiquette process system theoretically, but also comprehensively explaining dressing and appearance, behavior, interaction, communication, official business, phone etiquette and business banquet, etc. common sense through interactive experience. Everyone masters a lot of highly practical social etiquette knowledge, enhances awareness of business etiquette, sets up good business image and improves company service level and external overall image.

The company always pay attention to employees’ cultivation and development, trying to let every employee practise etiquette, know etiquette, understand etiquette, use etiquette and abide by etiquette, while sparing no effort to influence everyone around. Behavior of enterprise employees is not only the manifestation of their professional quality, but also important performance of improving enterprise comprehensive competitiveness. Business etiquette study and excellent behavioral habit formation requires continuous learning and improvement and training to deepen recognition of employees on professional quality shaping, meanwhile, allowing all staffs to integrate etiquette habits requirement into daily work to constantly develop a good work ethic so as to form a atmosphere of everyone stressing civilization, etiquette and image internally and reveal a good company social image with standard high quality service etiquette and personal charisma.

All employees attending training expressed they are benefited a lot. They will make this a new starting point to internalize executive force and civilized etiquette into self-awareness and behavior, internalize training into heart and externalize it into behavior to form corresponding code of conduct and apply to future work. The company will also continue to improve quality internally, shape image externally and create a more professional team, so as to strive to provide high quality products and first level service and stand out in competition!